Customer Service
1 April, 2010 at 4:38 pm by Dime
This is the biggest pain in my fucking huge asshole at the moment. No one seems to give a shit, fullstop. No matter how much money you’re paying them, no matter how much of a premium service you’d paid for, how much you’ve been fucked around already, how much you’ve waited for anything you’ve ordered… no one cares.
It enrages me to the point of wanting to smash things, stab things in the face with blunt objects and so on.
Cases in point:
GAK Brighton.
- Order a 2 grand amp and foot switch, pass on instructions I will not be at home, supply address to deliver kit to
- Kit does not turn up as promised
- Retard at shop blames warehouse people, truth is he didn’t pass any details about alt address on
- I drive 45 mile round trip in rush hour to get amp myself
- Cunts at delivery place, in front of me, roll amp across the floor out of a cage with “HANDLE WITH CARE” clearly displayed on it
- Get amp home, doesn’t look new to me, switches are in wrong positions, power is left on, whatever, it works.
- Footswitch missing, call GAK
- Apparently the warehouse “couldn’t find” the footswitch showing in stock
- Dude orders one in for me, promises delivery on Saturday
- I wait in on Saturday, nothing arrives
- Call shop, an excuse about “the delivery driver turned up at 3:30 instead of 4:30 so the switch didn’t go out
- I find it strange that seeing as the switch was in his hands Thursday evening and didn’t go out for delivery Friday “because the driver turned up at 3:30″ a complete non excuse. What the fuck is going on.
- Monday passes, no switch
- Tuesday passes, no switch
- Wednesday Switch finally gets delivered a week after everything was meant to arrive
DV24/7 Guitar case.
- Order 100 quid guitar case
- Wait 2 months until due date of “1st of Jan” (Seemed utterly arbitrary to me too)
- Jan 1st passes, no case, no communication
- Check website, case is pushed back until Feb
- Ring up DV24/7 asking for a realistic date, no real reply
- Wait until Feb, date is then pushed back until March
- Get annoyed, waited 4 months for something other people have in stock, still no delivery date supplied
- Ask to cancel order over email, realise at this point money was already taken 4 months ago with nothing in stock. Get angry.
- Get ignored
- Ring up on the phone and cancel order, order cancelled
- Dispatch notice 2 weeks later saying case has been dispatched
- No money refunded into account
- Case turns up broken 5 months after initial order
- Complain
- Offer of replacing case, gladly accepted
- Case gets picked up at 5:15 in the afternoon from work, fucks sake
- Wait until Thursday, no delivery of promised case from “Assistant manager” @ DV 24/7
- Ring up asking where the case is, told “he should never have said that” by some woman on the phone. Apparently takes 2 to 3 days to “book in” a replaced item and they don’t send out the new one until they have done so.
- I’m sat here like a fucking lemon with no guitar case and no refund steaming angry.
Also a special bonus to the total twat that made me wait 6 months for a guitar body, failed to deliver, eventually cuts a deal for another body then sends it out 2 days late for a SATURDAY delivery to my WORK address and charges me for it. Well done buddy boy, that’s just what I need to round things off, a 25 quid charge to a place that isn’t even fucking open on the weekend and another week delay for my goods.
Seriously I don’t get how people are so lazy and shit at what they do, even when you throw thousands of pounds their way for some equipment or products. I want to stab them all, individually in the face with some pliers.
Posted in Rage Posts |
April 13th, 2010 at 2:06 pm
Wow…if we goofed a delivery at work we’d look at refunding delivery charge and drive the product to the customer’s house immediately.
If it didn’t come in we would drive over to another store and requisition it. If there was a serious problem we would even pay delivery charges to ahve it sent straight from the manufacturer to the customer.