Samsung have fucked me off today.

I previously bought 6 branded samsung monitors a couple of years ago now, manufactured in 2005 apparently. For some reason 2 of them died on their asses after a random amount of time, the monitor would refuse to accept an input at all sitting on a black screen with a box that says “not optimum mode”.

I rang up their support in 2007 and without any issue at all got the 2 units replaced, within about 3 months of each other. The fact that both monitors did the exact same thing within a short space of time was suspect.

Then about a year ago another monitor from the pack did the same thing and only today yet another monitor that my brother was using does the exact same thing. So thats 4 out of 6 monitors displaying the exact same tendancies, dying in EXACTLY the same way. However now Samsung have changed their tune and suddenly there are “no known issues” with the monitors at all.

My fucking asshole there isn’t. I don’t give a shit if the monitors die after 6 months, 1 year, 3 years, 9 years it doesn’t make any difference. The thing is certainly not fit for purpose as a monitor if it has the ability to rob itself of functionality for no reason at all on a random timescale. The problem is as a manufacturer, samsung claim that “not fit for purpose” is the responsibility of the retailer, not them, the people WHO MAKE THE PRODUCT.

Seeing as it was so long ago and any paperwork will have been utterly destroyed by now I don’t even have a clue who I bought the monitors from, so I can’t proceed in getting these monitors picked up. There is nowhere to complain on the website so I tried to sign up to their tech support online help, to see if I could potentially get the monitors repaired, obviously at a cost.

So I load the site up, using FireFox, as anyone who knows anything about the net does and go to their online page. This requires registration, so test this:

http://www.samsung.com/uk/support/onlineservice/onlineService.do

Hit up that link in FireFox and press “Register Free” under the box where it asks for login credentials and then just as a test, go to the bottom and press the “Register” button.

…

Yes thats right, it does nothing at all.
Great coding guys!

I got a mate to try this for fear of my machine being twatty, but no, you are unable at all to sign up using FireFox. Another small victory from the twat corporation, deny anyone using a decent browser any technical support at all.

Finally when I do get signed up in IE and post a message for them, I open the support ticket I’ve just made to see that it’s completely chopped off anything below where I entered the first carriage return. So they have a piece of opening information which tells them fuck all, and then a massive big gap with nothing in it.

Begars belief at how SHIT a company can be when all you’re after is a little support over something that is clearly their fuckup.

I’m off to throw my monitors in a fucking skip and then tell my brother he’s fucked and needs to buy a new one. Then I’m off to set fire to Samsung’s headquarters after superglueing up all the building’s door locks first.